Privacy Policy

Relay Agents is the controller of the personal information described in this Policy: the information we hold to run your account, your subscription & the relayagentics.io website.

Most of what you do in Relay never reaches us. The desktop app keeps your channels, videos, scripts, chats, agent memory, files & keys in a local database on your own computer. We cannot see, access or recover that information, & this Policy does not cover what your AI providers & tools do with what you send them.

We collect only what is needed to run your account:

• Account information. Your email address, name & profile picture, received from Google or Discord when you sign in, plus the identifier that provider gives your account. We ask Google for your basic profile & email only, & Discord for your username & email only. We do not store their access tokens.
• Billing information. Your customer ID with our payment provider & a copy of your subscription: plan, billing interval, status, renewal date & whether it is set to cancel. Our payment provider processes your card. We never see or store full card numbers.
• Sign-ins & devices. Session records for the website, & for each computer you sign in to Relay: a device label made from the computer’s name (for example “Relay on Studio-PC”), when it was signed in, when it last checked your plan & whether it was signed out. We store only scrambled (hashed) versions of sign-in tokens.
• Communications. What you send us when you email support or make a privacy request.
• Technical information. Our hosting provider records standard server logs, such as IP address, browser type & request times, to keep the website running & secure.

We do not use analytics, advertising pixels, session recording or crash reporting, on the website or in the app.

The desktop app stores the following locally, in Relay’s data folder on your computer:

• Channels, videos, deliverables, scripts, chats, approvals, agent memory, routines & spending records.
• Files you add or agents create, & the logins saved in Relay’s built-in browser.
• API keys & tool credentials, encrypted with your operating system’s secure storage (Windows DPAPI or the macOS Keychain). If secure storage is unavailable on your system, they are only obscured, so protect access to your computer.
• A cached copy of your account details & plan status, so Relay keeps working briefly when you are offline.

Voice dictation runs on your computer. The speech model is downloaded once from Hugging Face, & after that no audio leaves your machine for dictation. Uninstalling Relay leaves its data folder in place; delete the folder to remove everything.

When agents work, the app sends the relevant prompts, scripts, images & files straight from your computer to the services you connected: your AI provider (such as Anthropic, OpenAI, xAI, Google or OpenRouter), & tools such as ElevenLabs, Algrow, HeyGen or any MCP server you add. This traffic goes directly to them, not through Relay.

You choose these services & hold the accounts with them. Their own privacy policies & data terms govern how they handle that information, including whether they keep it or use it for training. Check those settings with each provider.

The app also connects to YouTube to read public channel pages & feeds when you set up a channel, to the websites agents open in the built-in browser, & to AdsPower on your own computer when you publish.

We use the information we hold to:

• Create your account, sign you in & link the computers you use Relay on.
• Process payments, manage your subscription & tell the app which plan you have.
• Answer support requests & send messages about your account, billing or important changes.
• Keep Relay secure, prevent fraud & abuse, & enforce our Terms.
• Meet legal, tax & accounting obligations.

We do not sell your personal information or use it for advertising.

Where the law requires a legal basis for using personal information, we rely on the following:

We rely on legitimate interests only where your rights do not override them.

We share personal information only with the providers that help us run the Service, & only as much as each needs:

• Hosting & infrastructure providers that run our website, store account records & keep the Service secure & available.
• Payment providers that process payments, invoices & subscription management.
• Sign-in providers you choose to sign in with.
• Service providers that deliver parts of the website, such as fonts, which may receive basic technical information like your IP address.

These providers may only use the information to provide their services to us.

We may also disclose information where the law requires it, to protect rights & safety, or as part of a merger, acquisition or sale of the business, under confidentiality protections.

Signing in with Google gives Relay your basic profile & email only. It does not give Relay access to your YouTube channel, videos, analytics or revenue. You can remove Relay’s access at any time from your Google account permissions.

Relay’s YouTube features read public YouTube pages from your computer, & publishing works through a browser profile you control. Google’s handling of information is described in the Google Privacy Policy.

The website uses only the cookies it needs to sign you in:

• relay_session keeps you signed in to the website for up to 30 days.
• oauth_state, oauth_verifier & oauth_next secure the Google or Discord sign-in & are deleted within 10 minutes.

We use no advertising or analytics cookies. Our payment provider sets its own cookies on its checkout & billing pages, under its own policy.

We keep account information for as long as your account exists. Website sessions expire after 30 days, & sign-in links expire after 10 minutes. Records of signed-out computers are kept with your account for security.

When you delete your account, we delete your account, sign-in & device records. We keep billing records for as long as tax & accounting law requires, & server logs for a short period. Data stored by the app on your computer is never on our servers; it stays until you delete it.

We & our providers process information in the United States & other countries where they operate, which may have different data-protection laws from yours. Where the law requires it, transfers from the EEA, the UK or Switzerland rely on safeguards such as the European Commission’s Standard Contractual Clauses & the UK Addendum. Contact our team for a copy of the safeguards that apply.

Depending on where you live, you may have the right to:

• Access, correct or delete your personal information.
• Receive a copy of it in a portable format.
• Object to or restrict certain processing.
• Withdraw consent where we rely on it.
• Appeal a decision we make about your request.

Contact our team to make a request, including deleting your account. We may need to confirm it is you, & we will answer within the time the law requires. We will not treat you differently for using your rights.

You can also cancel your plan in the billing portal, sign a computer out from the app, & delete Relay’s local data folder yourself at any time. You may complain to your local data-protection authority.

We protect the information we hold with encryption in transit, hashed sign-in tokens, limited access & the security of our providers. Keys & credentials you add to the app stay on your computer, encrypted where your system supports it. No system is perfectly secure, so keep your computer & your Google or Discord account protected too.

Relay is for people aged 18 & over & is not directed to children. If you believe a child has created an account, contact our team & we will delete it.

We may update this Policy as Relay changes. We will change the date at the top &, for material changes, let you know by email or in the app before they take effect.

For privacy questions & requests, or for support & billing, contact our team.